Working with a kiosk provider Sisu, we set up a health station in Elephant and Castle Leisure Centre and invited
citizens to test it out.
We sent them step-by-step instructions and a video on how to use it. They documented their experience through video and
by filling out a questionnaire. We then followed up with them in a focus group to have a deeper discussion on their
Discussion topics: The discussion guide was developed after listening to participants' initial videos of their
experience of using the kiosk combined with insights from the questionnaire.
Key themes were mapped against the COM-B framework to uncover their capability, opportunity and motivation for using the kiosk.
We asked them about:
• Their general experience of using the kiosk
• Whether or not they thought the service was beneficial
• Their privacy concerns
• How they felt receiving their results
• What they thought of the location of the venue hosting the kiosk
Insights: Based on the discussion we were able to get a better understanding of participants’ experience and what the
key areas for focus should be.
Here is a summary of our recommendations based on what our participants shared with us:
• Privacy concerns need to be addressed to ensure people feel comfortable and safe using the kiosk.
• Some accessibility features needs to be further considered (e.g making the seat adjustable and having audio feedback for
those with visual impairments or illiteracy).
• Follow up support and aftercare need to be further considered. Particularly for those who received bad or unusual
• Further focus on the mental side of wellbeing should also be taken into account.
As well as these recommendations, we also needed to ensure that we were answering the brief; How might this service
increase uptake of invites to regular health checks?
What is the feasibility of accurately measuring biometrics remotely
using a kiosk?
Having incentives (e.g. linking to the gym/leisure centre it’s located in) and clearly conveying the benefits of using
the kiosk could increase uptake and motivate people to look after their own health.
Emphasising the ease, convenience
and how little time it takes should also be mentioned.
In general, people found it easy to use and easy to understand their results.
Most found it accurate but there were some
questions around the accuracy of blood pressure reading as some who measured their blood pressure more than once found
they had different readings.